BasekickLabs

Terms of Service

Last updated: September 9, 2026

1. Acceptance of Terms

By accessing or using basekick.net and any services provided by Basekick Labs LLC ("Basekick Labs", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Description of Services

Basekick Labs provides the following products and services:

  • Arc — An open-source time-series database licensed under AGPL-3.0. Enterprise features are available with a commercial license.
  • Memtrace — An LLM-agnostic memory layer for AI agents.
  • Liftbridge — A lightweight, fault-tolerant messaging system licensed under Apache 2.0.
  • Archie — An AI-powered support chat widget on basekick.net.
  • basekick.net — Our company website, documentation, and blog.

3. Open Source Software

Arc is licensed under the GNU Affero General Public License v3.0 (AGPL-3.0). Liftbridge is licensed under the Apache License 2.0. Your use of these open-source products is governed by their respective licenses. Commercial licensing for Arc is available separately — contact enterprise@basekick.net for details.

4. Acceptable Use

You agree not to:

  • Use our services for any unlawful purpose or in violation of any applicable laws
  • Attempt to gain unauthorized access to our systems or infrastructure
  • Interfere with or disrupt the operation of our services
  • Use the Archie chat widget to submit harmful, abusive, or misleading content
  • Scrape, crawl, or harvest data from our services without permission

5. Intellectual Property

The Basekick Labs name, logo, and branding are the property of Basekick Labs LLC. The content on basekick.net (excluding open-source code) is protected by copyright. Open-source software is provided under their respective licenses as described above.

6. Arc Enterprise and Paid Services

Arc Enterprise Managed and any paid service not listed below are subject to separate agreements. Pricing, features, and terms for those services are described on their respective product pages and in the applicable service agreement.

The following terms apply to Arc Enterprise licenses purchased online at basekick.net (Tier I and Tier II) and, unless a signed agreement says otherwise, to licenses sold through sales:

  • License grant. Basekick Labs LLC grants you a non-exclusive, non-transferable license to run Arc Enterprise for the term you paid for, up to the number of CPU cores and machines of your tier, for your internal business purposes. The license key is bound to your hardware and may not be shared, resold, or used to provide Arc as a service to third parties.
  • Term and renewal. Licenses are annual. Online purchases are billed as a yearly subscription that renews automatically at the then-current price for your tier unless you cancel before the renewal date. You can cancel from the Stripe customer portal linked in your receipt or by emailing enterprise@basekick.net. Cancellation stops the next renewal; your license remains valid until the end of the paid term.
  • Upgrades. You may move to a higher tier at any time by paying the prorated difference for the remainder of your term; a new license key is issued for the higher tier.
  • Delivery. License keys are issued manually and emailed to the technical contact provided at checkout within one business day of payment.
  • Refunds. If the license fails to activate on your infrastructure and we cannot resolve it, you may request a full refund within 30 days of purchase. Beyond that, fees are non-refundable. Renewal charges are refundable in full if requested within 14 days of the renewal date and the renewed license has not been activated.
  • Expiry. License keys include a 14-day grace period beyond the paid term with full functionality. After that, enterprise features are disabled and Arc reverts to open-source behavior; ingestion and queries continue to work. Your data is never deleted or locked by expiry.
  • Taxes. Prices exclude taxes. Applicable sales tax or VAT is calculated at checkout based on your billing address and tax ID.
  • Support. Support channels and response targets for each tier are described on the Arc Enterprise page and apply for the license term.

7. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Basekick Labs does not warrant that our services will be uninterrupted, error-free, or secure.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Basekick Labs LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or in connection with your use of our services.

9. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated terms.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

11. Contact

If you have any questions about these Terms of Service, contact us at legal@basekick.net.